woman and man hugging
Photo by Gus Moretta

Colin Lowther and Liz Waid look at an English word that many people do not want to say – “sorry”. Spotlight looks at when, why, and how people say say “I’m sorry”.

Voice 1  

Welcome to Spotlight. I’m Colin Lowther.

Voice 2  

And I’m Liz Waid. Spotlight uses a special English method of broadcasting. It is easier for people to understand, no matter where in the world they live.

Follow along on YouTube
Voice 1  

Have you ever agreed to meet a friend for a meal? Imagine this. You arrived early and got a good table. You waited. And waited. Now she is almost 30 minutes late. You begin to worry. What if something happened? What if she is hurt and needs help? You send her a message asking if everything is ok. She says that everything is fine. You ask if she is going to be there soon. She messages back, “I forgot!”

Voice 2  

You sit there for a minute. You do not feel good about what happened. But what can you say? Anyone can forget a meeting. What really makes you angry is that your friend did not say “I am sorry.” Today’s Spotlight is on when, why, and how people say, “I am sorry.”

Voice 1  

People apologize in many different ways and for different reasons. Some people say “sorry” more often than other people. And saying sorry is also cultural. People in some cultures apologize more than people in different cultures. For example, many people believe that people from Canada apologize more often than people from the United States. And people from Britain and Japan apologize a lot each day. In fact, in Japan, there are over 20 different ways to apologize.

Voice 2  

People say “I am sorry” for many different reasons. Some people will say it if they walk into you on the street.

“Oops! Sorry!”

Voice 1  

Other people will say it after they say or do something that is not nice.

“I’m sorry.”

Voice 2  

People say sorry if they need your help.

“Sorry, can you help me?”

Voice 1  

Or they may say sorry when something bad happened to another person – even if they had nothing to do with it.

“I am sorry that happened to you.”

Voice 2  

People even say “I’m sorry” about the weather!

“Sorry it’s so cold today!”

Voice 1  

In many of these cases, saying sorry is easy. But what if you hurt someone you love? Why is it sometimes so difficult to say? Telling someone, “I am sorry” should be easy. It is just words! It does not cost any money. It does not require great skill or education. Then why can it be so difficult to do?

Photo by Nadine Shaabana
Voice 2  

People find all sorts of reasons to avoid saying “I am sorry”. They justify what they did. That is, they explain how it was the best thing to do. Sometimes a person who should say sorry only sees what the other person did. They point out what that person did wrong. People do this because saying that you are sorry means admitting that you hurt someone else. People do not like to feel guilty.

Voice 1  

But telling someone “I am sorry” is an important step in fixing relationships. Aaron Lazare is a psychiatrist who studied what an apology – saying sorry – can do. In an article for Psychology Today he wrote,

Voice 3  

“I am always amazed by how many of my friends and patients of all kinds hold on to anger for years. It cuts through their own lives and the lives of family and friends. So many of these things could have been avoided or healed with a real apology.”

Voice 2  

But what is a real apology? Many experts say there is more to a good apology than just saying the words “I am sorry”. There are several steps. The first step is to admit that you did something wrong. Be clear, not general. Name what you did. For example, do not say, “I am sorry I hurt you.” Instead, say, “I am sorry that I broke your glasses.”

Voice 1  

You need to do this to show that you understand how your actions affected the other person. You need to explain that you understand their pain.

Voice 2  

Next, you need to admit responsibility. You can explain why you did what you did. You can tell the other person that you were not trying to hurt them. But try to imagine what the other person is feeling. And take responsibility for what you did.

Voice 1  

Finally, you need to tell the person that you will not do that thing again. Explain how you will change your behavior. This can help them rebuild the trust in your relationship. But make sure you honor your promise to change. You need to say, “I am sorry” But you need to prove it as well.

Voice 2  

Also remember that sometimes, one apology is not enough. Sometimes, when a person is hurt very badly, or has lost their trust in you, it may take a long time for them to accept your apology and forgive you.

Voice 1  

Here is an example of what an apology like this could sound like. Imagine the situation from the beginning of this program. You are meeting a friend, and she forgot your meeting. Your friend could apologize like this:

Voice 4  

“I am sorry that I did not meet you at the restaurant. It was not kind of me to leave you waiting. Next time I will make sure to set a reminder on my mobile phone so that I do not forget. I hope you will forgive me.”

Photo by Dario Valenzuela
Voice 2  

Many people think that saying “I am sorry” is a sign of weakness. But Aaron Lazare disagrees. He writes,

Voice 3  

“An apology is a show of strength. It is an act of honesty because we admit we did wrong. It is an act of generosity because we are giving worth to the people we hurt. It offers hope for a new relationship, possibly even a stronger one. The apology communicates that we are serious about the relationship. Saying “I am sorry” is an act of courage because it opens us up to shame and the risk of feeling stupid, being rejected, and experiencing new pain from the person we hurt.”

Voice 1  

Saying I’m sorry is often difficult. But it is worth the pain for a better relationship. What about you? Have you ever had to say “I am sorry”? Was it easy or difficult? What would have happened if you did not say it? Tell us what you think. You can leave a comment on our website. Or email us at radio@radioenglish.net. You can also comment on Facebook at Facebook.com/spotlightradio.

Voice 2  

The writer of this program was Adam Navis. The producer was Michio Ozaki. The voices you heard were from the United States and the United Kingdom. All quotes were adapted for this program and voiced by Spotlight. You can listen to this program again, and read it, on the internet at www.radioenglish.net. This program is called, ‘Saying Sorry’.

Voice 1  

You can also get our programs delivered directly to your Android or Apple device through our free official Spotlight English app. We hope you can join us again for the next Spotlight program. Goodbye.


How often do you say “I’m sorry”? When is the last time you said it? Write your answer in the comments below.

Join the discussion

  • I often say ” I’m sorry” when i bumped into someone whose does not have any pain, when i ‘m late to meet my friends at coffee shop, when the saleperson choose new clothes but i don’t like, …

  • I always find saying sorry very difficult .Espicially when I have to say it to my parents.I feel like ashame and they will reject my apologies . These days I am trying my best to avoid saying sorry by keep myself away from making mistakes.

  • saying sorry is very easy to me.if i hurt anybody even a little, i said i am sorry,Because I feel guilty if I hurt someone’s feelings.

  • i believe that one of us have ever said ” i am sorry ” Saying apologize to other show our respect to them from what you hurt them, then we can receive easily their forgive and our relationship is getting better
    However, saying apologize is not fit at the right time , it is bad for you becaus they dont control their feelings at that time
    all above is my opinion about saying ” Sorry” tp other
    i love spotlight english very much

  • You may think i’m lying but i swear is true
    I do not remember last time i said sorry
    Because i really careful when i deal with any person

  • In fact,when I’m say “Sorry” to others I feel like bad feeling at the moment but after that it’s become more comfortable for me.Ithonk that ,the apologize is very important to our rlationships with others and also with ourselves .So we shuld learn say sorry and practice to get easy.

  • I am saying sorry to everyone I hurt or notice I made someone feels bad, It’s kind of courage, humility, and generosity to say sorry !.

  • Saying sorry is very difficult to me . In spit of that I am trying very hard to say that to those I care about and love them.

  • I don’t have a problem to say sorry, I was had but now I am okay but sorry be difficult when the mistake it is not clear from who so I think it great to say sorry if you really make mistake if you not don’t say sorry let him they say sorry .

    • Some time saying sorry so difficult because sometime may be I said or I did big a wrong but, sometimes it’s easy because I did not do big a wrong or I didn’t said something very bad, and I think saying sorry for someone you loved very difficult more then others people. This is my opinion or answer.

  • I think say: “I am sorry” in there everyday act is easy, but sometime , say ” I am sorry not enough, it’s difficult when you hurt someone. Because I have hurt someone, I love and then I find how to tell them, I sincerely apologized and felt their pain and then I cried. More than that I promise myself never to do it again.

  • I say sorry if I feel my self do something bad
    For any person last time I said sorry for my friend because I am late for dinner with her in the restaurant

  • When i did wrong something, i often admit a easily way, because in my opinion, when i said “i’m sorry, i’m wrong” , that help everything seem getting comfortable.

  • I often say sorry easily in the small issues such as making joke but not funny, when I say awkward words in a conversation, when I come late to an appointment and so on. But sometimes saying sorry in a very serious issues is quite hard. Maybe because admitting your own mistakes is hard, or maybe your not intention to do it but it just happened and it’s hard to explain why you did it. In this case, instead of saying it personally, sometimes I apologize through letter or email and when I think that he/she is a little calm, I talk to him or her personally and apologize in person.
    The last time I said sorry was when a friend apologized to me because of her behavior during our meeting and I also apologized to her because I also got mad at her and it was shown in my facial expression.

  • My parents yesterday broke my heart, i no angry from them put all time a go I spend crying, I wanna forget what I heard but I can’t, maybe if them saying for me apologize I can forget and I will so glad ..

  • I want to say sorry to my father because I know he is wonderful and he has an altrusit and merciful heart but I know sometimes it is very difficult for him to shimmer his true wonderful cualities due to his past, he was betrayed and abuse from child, and it would be very foolish and cruel not to understand him and decide to love him instead,

  • We are a human then we make alot of mistak every day may hurt some one like friends or lover actually i say iam sorry today to my mom becouse i dont wash the dishes of dinner hhhh

  • I say “I’m sorry” sometimes, when I’m outside of house more frequently, example: when I am in a restaurant, shop, bus, etc. I also say it if I did something wrong with family or friends.
    The last time I said it was yesterday, when I threw water in the kitchen and it fell on my brother.

  • i say very frecuently “i’m sorry” because i’m a very clumsy person, i have very serious problems with the delicacy and i stumbling a lot with the other people. I said i’m sorry for the last time by 30 minutes ago.

  • Well for me it is a bit difficult to say sorry in some situations, because sometimes you forget what you are doing or another situation that you are not doing with bad intentions and touch I apologized for being able to calm the situations, but obviously that is already a matter of maturity

  • i say sorry when something bad happen to a person or when i ask for help, the last time I say sorry was yesterday when i forgot send my homework on time

  • The last time I said it was a month ago, I don’t usually say it very often because I don’t talk to so many people, but I always say “I’m sorry” every time I get stuck talking

  • 1. I say sorry very often because i think the culture in México teaches you to be kínd and forgiving. I considérate apologizing to be very importante because it is sign of empathy.

    2. The last time i sad “im sorry” was last saturday, when i fought with my littler sister about some many things i took for her, without her permition.

  • I am a person who always makes a mistake and asks for forgiveness, or when I feel that something is my fault, I do not like to have regrets and it is not difficult for me to do so. Just today I apologized to my mom because her gift was not ready to give it to her, I felt bad for not fulfilling her and I apologized many times.

  • How often do you say “I’m sorry”? I usually say I’m sorry very often, since I use it as an expression in my day to day, and when I use it as a feeling, I use it every time it is necessary.
    When is the last time you said it? less than a week for a mistake

  • I am a person who rarely apologizes because I don’t do things that need to be forgiven. I don’t treat people badly that I know is offended.
    The last time i said “i’m sorry” was when i wanted to interrupt the teacher with a question, “Excuse me, can you repeat it? Please.” Honestly, i can’t remember the last time i said “sorry” about something else.

  • I think, i always say “I’m sorry”, because i use to say it when i did something wrong, or for example when I’m with my family and i forgot to bring something that my mother asked me for and i did not take it because i did not remember, or at school that i behave badly. The last time i said it, it was when i forgot to return a backpack to my friend but later i did return it to him, so later i did not worry about that.

  • Usually when I say I’m sorry it’s when I make a mistake or want to do things right and I look for a way to solve it. The last time I said I’m sorry, it was because I was clueless about crashing into a person in a supermarket.

  • How often do you say “I’m sorry”?
    I think I say sorry every time I feel like I’m making a mistake or making a mistake about something.

    When is the last time you said it?
    The last time I said I’m sorry was a few days ago when by accident I didn’t see that someone was behind me and I stepped back and stepped on it.

  • I say “I’m sorry” all the time when I do something wrong and I admit it, sometimes I also say it as a sign to apologize when for example I need to pass between several people, I also say it when I’m late for a meeting, it’s not difficult for me to say it.

  • I say sorry quite often, it’s not really difficult to me.
    Last time I said sorry to anyone was a few days ago when I almost forgot my facemask.

  • Hello Spotlight team.In my opinion, saying sorry can be easy or hard it depends on the culture and nurture of the person growing in.Some parents teach their children to say sorry from any simple thing they did.So when the children growing up they didn’t feel shy to say sorry.

  • I really like to say sorry for any mistake I did, I don’t think apologize is kind of weakness instead saying sorry is making me feel happy and strong

  • I always say sorry, sometimes was difficult. Especially if I’m the one mistaken I would force myself to do so.

  • In the past, i always found it extremely difficult to say “i’m sorry”. Because i always thought and believed that i didn’t do it wrong why should i say sorry to others. Later, when i started going to work, I understood things better. i learned to say sorry and practice it every day with others, even if i may not be wrong to protect the relationships. i also often admid mistakes to myself when i haven’t fulfilled commitments to myself, Then, I learned from experience and fixed my mistakes right.

  • I useful subject about me difficult say sorry .in fact , If I feel do something wrong for person I say sorry but not always 😉

  • I say sorry for anything I’ve done wrong and don’t think too much about it, because it always benefits me and I don’t abuse it. The last time I said sorry was when I raised my voice at my dad because he yelled at my mom, it’s not that hard to say sorry.

  • I often say “I’m sorry when I do something is not good or when I need somebody need me. Yesterday, I had say “sorry” because I promised with my friend I would wake up 5.30 and I ‘ve overslept.

  • I say “I’m sorry” for many different reasons, from small issues such as I do something not nice, to serious problems when I hurt someone. I think that saying “sorry” is easy because when I recognize my mistakes, it will help me avoid these problems in the future. Moreover, I also take responsibility for my actions. Sometimes, when I hurt a person badly or they have lost their truth in me, it may take a long time for them to forgive me, it is so terrible for me.
    The last time I said sorry was when I joined a meeting with my partners late. I recognize my mistake and I will not do that thing again.
    In conclusion, in my opinion, saying sorry is a simple habit which helps me self-improvements in my daily life.

  • I say sorry many times to make other people forgive me. The last time I said sorry was when I forgot to bring something to my family from the grocery store.

  • I don’t say ‘I’m sorry’ very frequently. In the past, I’ve learned a lot about making people feel unhappy or disappointed by my actions. It is now clear to me that expressing “I’m sorry” will not always be enough to resolve a situation. We must learn to consider before we say and before we act in every situation. That allows us to maintain the feeling with those we care about while avoiding restrictions that we will come to regret as a result of our actions. However, in life, expressing “I’m sorry” is very essential. When we commit a mistake, we must express our regret. Let’s do it regardless of who it is that we’re talking about. I apologized to my mother the last time I said anything hurtful to her. When it comes to our loved ones, such as our parents, we find it difficult to express our regret. I had been thinking about how to say sorry to my mother all night, and when I finally managed to do so, I felt relieved, and my mother was happy as well.

  • When i was child, i made mistakes that upset my parents, but i found it very difficult to say “I’m sorry” even when i realized i had done something wrong. Now, i understand that I must express my regret when i have done something wrong; expressing regret makes me feel better and helps me maintain a positive relationship. i beleive that the apologizing culture is very good, since it makes ourlives easier.

  • For me , I always say sorry when I make mistakes or hurt someone because we must realize that the life is not long to stay upset and hurt.

  • Yes, I face when saiy “i am sorry “ to others I feel like bad feeling at the moment but after that it’s become more confortable for me , it is worth the pain for a better relationship

  • Saying sorry and showing your true feelings to the others is so important. We need to keep our relationships save and to make them healthy and strong so if we did something wrong we have to fix it and to show that person how much we care
    about her/his feelings it means this person has a great value in our life . It is not wrong if you show your apology to your family or friends but if you keep hurting and ignoring their feelings is so bad , you may lose every good person around you and you won’t find any one helping you in your hard times or even care about what you feel .

  • I say “I am sory” with my friends easily, but with my familly or my girl friend are so hard to say this. Therefore, I loss my girl friend, I hope I can improve it in the future, but it is late.

  • I often say sorry when I make someone hurt. I can say sorry to many people, but I can’t say this to my parent. I feel shy and wordless. Perhaps when I was a child, I didn’t say so grew up, I’m not brave enough.

  • for me i think it’s easy to say ” i’m sorry” and explaine when i hurt somone i think they deserve to feel worth that

  • I don’t remember When I said “I am sorry”. But I believe that saying apology is vital in any relationships in which have conflict or argument.
    The most important thing we need to know is apology is not easy because people think that apology is synonymous with admiting faults. Admiting faults like confirm they have have weakness and people don’t like to think in this way due to a big ego. But when we admit our faults and lower our ego, the problem will be resolve imediately. Confesstion accompany by explannation for this apology make the person who receive apology forgive us about what we did. It is necssary that we have to apologize sincerely and specifically.

  • For me it’s easy to say I’m sorry, especially when I’ve done something really bad for someone. Actually, it makes me more comfortable and helps me maintain my relationships.

  • Always when be wrong.
    I said “I’m sorry” when my friend come to me be go to school, I’m late. Because I’m losting my jacket

  • I say sorry when i am totally convinced that i really did something wrong, otherwise i do not say sorry when somebody take a stand of me with no resonable reason, just because they are out of mood or had difficult circumactances.

  • Yes I had to say sorry and apologize many times in my life because I was naturally a kind of person who doesn’t pay attention to people’s emotions around them, I wasn’t a kind person by nature at all I was called selfish and cruel so many times but I tried to improve myself on that kind of matter because as i was called selfish I was so sensitive to people’s reactions about me And still am although iam so much better at reading people’s emotions around me it’s still so hard for me to give my pride for someone

  • How often do you say “I’m sorry”?
    .i don’t say sorry much time but if i hurt someone i must tell him sorry.

    When is the last time you said it?
    .i don’t remember that

  • About me when i hurt a person, i say “i am sorry” this two word do not mean a weak personality but stronger person and everyone make mistakes in the life
    Finally Thank you spotlight for this programe

  • In the past, I couldn’t say sorry because I felt that this is a very difficult word to say to anyone or feel weak if I say it to anyone, but with time I discovered the importance of this word and it became easy to say I am sorry for some people because in the end it is just a word that we will not pay money to say and also the other person will feel that he is important to us

  • How often do you say “i’m sorry”?
    When i make fails, when i get angry.

    When is the last time you said it?
    When Andrea gets mad, like always.

  • Saying sorry is important in our daily relationship to the other people and make the people forgive quickly more than they take if you did not say “i am sorry”.
    Please don’t be arrogant and admit your wrongs that makes the people love you more than they love you.
    And know our god don’t love people who are arrogants.

  • Yes I am say I am sorry when I feel I hurt someone or i do something is not good .I think it is easier for me to saying only when I was wrong

  • Saying “I’m sorry” is not a simple phrase, it is an act of humility and empathy. Show that you acknowledge your mistake and care about the other person’s feelings. Admitting guilt can be difficult, but it is necessary to repair relationships. “I’m sorry” can open the door to communication and reconciliation. So, we must not underestimate the power of those two words. Personally, it’s hard for me to say it, but after thinking about it, I say it. It is better to be at peace than to be right.

  • I don’t say it very often because I try to avoid making other people feel bad in some way, I say it when something really happened that bothers another person, the last time I said it was on Monday because I had pushed someone and to apologize i said sorry

  • The video talks about the importance of apologizing,
    I think it can help free you from the control of the person who hurt you. Sometimes forgiveness can even lead to feelings of understanding, empathy, and compassion for the person who hurt you. Forgiving does not mean forgetting or justifying the damage that was done to you, nor does it mean reconciling with the person who caused you the damage.

  • I apologize about 5 times a week. the last time i said sorry was at a funeral a week ago, i expressed my condolences and apologized to the person who lost that special person

  • I don’t think I say it very often, although sometimes I know that I did something wrong or that I was wrong. However, the last time I said it was yesterday.

  • I really say ´´I´m sorry´´ very time I have to say it, I have no problems to ask for forgiveness. The last time i say it was when didn´t buy one of the stuff of the market list.

  • I always say “I’m sorry” when I’m wrong, I don’t avoid saying it because saying it makes me feel good about myself. The last time I said “I’m sorry” it was because of a little confusion that I had and some insecurities but I accepted that I was wrong.

  • I say I’m very sorry oh long since I’m not one to hurt oh make a mistake, approximately 1 month ago I told me for not fulfilling something you asked me

  • I usually say it a lot when I make a mistake or something else , the last time I said it was yesterday when I gave a friend the wrong change

  • How often do you say “I’m sorry”?
    I say I’m sorry very often, every time I feel I’m wrong or when an accident happens with someone.

    When is the last time you said it?
    The last time I said it was yesterday, in a store, when I collided with a person.

  • • I regret to say that not very often
    • about two days ago, I apologized to my boyfriend.

  • -I say sorry very often every day
    -The last time I said sorry was when I burned the tortillas this morning

  • I don’t usually apologize very often. I remember the last time i apologized was a couple of weeks ago, when I was packing for a trip and realized that I hadn’t returned a t-shirt to my friend, so I texted her sorry for forgetting to return it for so long.

  • 1. I said “I’m sorry” all the time that I need to say because is something that i think can change something.
    2. The last time I said it was the last time I had a fight with my girlfriend like 3 week ago.

  • im a person that dosent usually apologize this being because i dont regret almost anything i say or do but when i know im wrong I apologize immediately and at the moment I dont recall when was the last time I apologized

  • Apologizing is easy for me, I always admit when I’m wrong, but it’s hard when I have to apologize to my family. My parents never taught me to apologize and they never apologize to me, but I do apologize to other people. I don’t remember when was the last time I had to apologize to someone.

  • Whenever I have to say it, if I consider that I was guilty of something, I proceed to apologize with the people I think I hurted. Last time, I apologize with my girlfriend because I thought something before asking and it was bad.

  • -Sometimes when it is really necessary, it is not good to ask for forgiveness at all times for everything.
    -The last time I said sorry was when I was late for the gym with a friend.

  • I apologize very frequently, even when it’s not my fault or when the other person should be the one apologizing. I do this because I know some people have deep emotional conflicts and are unlikely to apologize. For me, the best way to avoid a conflict is through an apology. The last time I said “I’m sorry” was this Wednesday when I was talking to a friend who expressed feeling bad about something they assumed I would do, but it had never crossed my mind. At the end of the conversation, I let them know my apologies, and we ended on good terms. But if I hadn’t apologized, I probably would have lost an eight-year friendship… An apology is easier than finding new friends!

  • a menudo se dice lo ciento por haber actuado mal o no haber cumplido una promesa ya se amigos en el trabajo o en cualquier otro tipo de cosas . El perdón se pide comunicante a la familia.

  • I say sorry usually almost every day

    The last time I said I’m sorry was the day before yesterday.

  • I say sorry so many times because I make very mistakes in my friend ship

    now we did not talk to each other

    the big wrong thing that I made .. is that I make so many mistakes

    I hope that we will be friends again

  • When I hurt someone even in the slightest way, I am very quick to say sorry.
    We are human, and we make mistakes, so apologizing is very important.

  • I often say sorry if i do mistake to a person.
    Today I said sorry to my friend because i did accident by her car ☺️

  • I said sorry for any time when I am wrong or hurt person.l thank word (sorry)its An integral part of culture and most people use them for any reasons or polit the conversation .I can’t do without it

  • I always say sorry and it’s easy for me to say it
    Thank you so much my english is so good coz of you guys jeep up thé good work

  • By writing what the psychologist said, I felt sad feelings because I remembered myself, I was tired, I was upset for many days, and I isolated myself from people because the person I loved made mistakes and did not apologize to me.. Now I am fine and happy because I ended this relationship .

  • With me, to say sorry is easy. when i do something not good for somebody. I easy to say “I am sorry” sincerely. But i also try to avoid hurting others as much as possible

  • I often say sorry when a make a mistake to anybody.
    The last time I say it, it was yesterday
    I said it to my friend because I did mistake sadly.

More from this show

Episode 2