How to Be a Good Employee


Customer Service Representative
Photo by Phil Dowsing Creative via Flickr

Being a good employee is very important for a person's future and achieving success. Liz Waid and Adam Navis look at ways people can become good employees.

Transcript


Voice 1 

Welcome to Spotlight. I’m Liz Waid.

Voice 2 

And I’m Adam Navis. Spotlight uses a special English method of broadcasting. It is easier for people to understand, no matter where in the world they live.

Voice 1 

Imagine this. Jessica is a young woman. For two years, she has been a computer programmer. But this morning, Jessica’s manager fired her. Jessica no longer has a job. She is very surprised. She always came to work on time. And she always completed her work. She even had a university degree! So, why did this happen?

Voice 2 

Jessica’s boss thought she spent too much time on social media during work hours. He told Jessica to not use Facebook or Twitter at work. But Jessica did not think it was a big problem. So, she continued doing it. Jessica’s boss was disappointed. He knew she was intelligent. He knew she could have been doing much more for the company.

Voice 1 

Being a good employee is very important for achieving success. Today's Spotlight is on how to be a good employee.

Voice 2 

One of the most important qualities of a good employee is honesty. Employers need to be able to trust their workers. Employees should never lie to their employers, even when telling the truth is difficult.

Voice 1 

Imagine a young man named Jason. Jason travels around the country selling medicine to hospitals and doctors. Jason has a mobile telephone for his job. He is only supposed to use this phone for work. But sometimes, Jason uses his work phone to call friends. Recently, he has been using his work phone for personal calls a lot. And Jason’s boss has begun to suspect. Yesterday, his boss came to talk to him:

Boss

Jason, you had a really large phone bill this month.

Jason

Really? I did not notice. It is probably because I made a lot of international business calls this month.

Boss

Jason, please remember the company policy about phone use. No using work phones for personal calls.

Jason

Oh, I know the policy. I never do that… It must have been the international calls.

Voice 2

Jason’s boss was giving him a chance to tell the truth. But Jason chose to lie. After their conversation, Jason’s boss looked at Jason’s phone records. He confirmed that Jason was lying. If Jason had told him the truth, he would have let Jason keep his job. But Jason’s boss could not keep an employee that he could not trust. So, he fired Jason.

Voice 1 

Another important quality of a good employee is working hard. Good employees always try their best. Sometimes, jobs can be challenging. Other times, employees can lose interest in doing the same job over and over. But in all situations, it is important for employees to do their very best.

Voice 2 

Imagine a young woman named Sarah. Sarah works for a company that sells car parts. She enters sales information into the company’s computer system. Sarah is good at this. But, when there is not a lot to do, she gets bored. Sarah could ask her boss for extra work. But instead, she likes to talk to her co-workers. And Sarah’s talking often keeps other people from doing their work.

Voice 1 

Sarah’s boss is named Jim. Jim has asked Sarah many times to stop talking so much. One day Jim was talking with his boss.

Boss

Jim, every time I visit your offices, I see that one young woman talking and laughing. Who is she?

Jim

Her name is Sarah. She does talk a lot during work.

Boss

Does she do her work?

Jim

Well, yes... Most of the time. She can be very good at her job. That is why I have not wanted to fire her.

Boss

Have you warned her not to talk so much?

Jim

Yes, I have. She stops talking for a little while, but it does not last. I will talk with her again.

Voice 2 

If Sarah does not stop talking, her boss may have to fire her. To be a good employee, she must decide that working hard is more important than talking.

Voice 1 

The third important quality of a good employee is a positive attitude. No job is perfect. It can be easy to feel and speak negatively about problems at work. But good employees stay positive. They concentrate on the good parts of their job instead of the bad parts. And if there is a conflict at work, good employees try to fix the problem.

Voice 2 

Imagine a woman named Angela. Angela  is having a problem at work. She sells educational materials to schools. She is also responsible for sending the materials to the different schools. Yesterday, one of her schools called the company. They said the materials did not arrive on time. Angela’s boss was not happy with her. He yelled at her. And he did not give her a chance to explain.

Voice 1 

Angela knew she had finished her job on time. She recognized that the people who worked in the mail room had made a mistake. It would have been easy for Angela to blame the mail room or become angry with her boss. But instead, she stayed positive. And she decided to talk with the people in charge of mail:

Angela

Hello. Do you have time to talk now?

Mail Person

Sure. What do you need?

Angela

I know you have a difficult job. Thanks for all you do.

Mail Person

Thanks!

Angela

Last week I gave you some materials to send to a new school. Did you get them?

Mail Person

Oh yes, we did. One of our workers was sick that day. So we sent them off late. Sorry!

Angela

Thank you for telling me. Next time, if there is a problem like that, please ask me for help. It is very important that the schools get the materials on time. So I would be happy to help if you need it.

Voice 2 

Angela stayed positive with her boss and with the people who made the mistake. Instead of making excuses, she made sure the problem would not happen again. Any employer would be happy to have Angela as their employee!

Voice 1 

Being honest. Working hard. And staying positive. These are three qualities that will make you a better employee! Shawnice Meador is a business education expert. She told Forbes magazine,

Voice 9 

"Being better at your job can only help you. The better you are, the more people notice, and the more that chances for success may happen at work in the future.” 

Voice 2 

The writer of this program was Jen Hawkins. The producer was Michio Ozaki.  The voices you heard were from the United States and the United Kingdom. All quotes were adapted and voiced by Spotlight. You can listen to this program again, and read it, on the internet at www.radioenglish.net. This program is called, “How to be a Good Employee".

Voice 1 

Tell us what you think about today’s program. You can leave a comment on our website. Or e-mail us at radio@radioenglish.net. And find us on Facebook, just search for Spotlight Radio. We hope you can join us again for the next Spotlight program. Goodbye!

Question:

What makes a person a great employee?

Comments


Avatar Spotlight
minhdy
said on February 22, 2015

Thank you for Spotlight’s title. I understand deeply how to make a good employee. The first, a great employee must be a honest person and stays positive when making a mistake. We must admit our faults so that we improve my work and action more perfectly. The second, when we are in the workplace, we should make what is assigned and study my job to gain the best effect. We should avoid to make private ones and only talk when it is necessary. We should not talk so much about private life because these things affect other colleagues.

Avatar Spotlight
PakaAnka
said on February 23, 2015

To became good employee we should organized the activities daily according the priority. Fullfill with our responaabilites

Avatar Spotlight
thanhdung07121985@gmail.com
said on February 26, 2015

There always exist injustice in working enviroment.Some employees like to be oily their boss to wish getting promotion.They always hate honest colleague and take all change to harm so that they get belief from boss.
And some boss also like oily employee.So honest employees don’t have change to get promotion although they try to work hard with high responsibility.They feel boring and want to resire.They apply at other company.This problem still repeats.

JoaoVBR's avatar
JoaoVBR
said on March 15, 2015

I’m sure if I was the que employer I would want hire Angela . All employee should have her qualityes . Besides , A good employee must always look for Improve his work and empathy have with the work mates.

Abdeljalil's avatar
Abdeljalil
said on June 12, 2015

hi everybody here; as i used to do i want first to thank spotlight for sharing this subject in which i benefit a lot. i think another quality of good employee is conscientiousness. the employee who do his job conscientiously have always more chances to get a good result

Avatar Spotlight
Nghia Nguyen
said on March 01, 2016

Thanks spotlightenglish. It’s a useful english program.
I can learn easier. The voice’ speed is medium. All is fit to me.

Avatar Spotlight
thuonghit
said on March 01, 2016

It’s a nice topic. Although I’m a student at university now, the tips of this program is useful for my job in my future. I know how to be a good employee and how to work well at workplace.
Thank Spotlight very much !

Avatar Spotlight
blackx
said on March 01, 2016

It is very, very impotant topic for me. Thaaanks a lot!!!!

Avatar Spotlight
Gus
said on March 01, 2016

Hello everybody.

I really enjoyed this program, because it is a common theme for a lot of people and necessary when thinking about the qualities more important to be a excellent employee. Unfortunately is common find some people using cell phone to access Facebook and other socials networks or some people that talking a lot at work ... in some cases this can disrupt our coworker. Congratulations Spotligh for another great program. Hugs

Severino Ramos da Silva's avatar
Severino Ramos da Silva
said on March 03, 2016

From: Severino Ramos da Silva (.(JavaScript must be enabled to view this email address))
To: Spotlight
Subject: Answer for a question above
Date: Thursday 03, March 2016
Brazil

Dear Liz Waid, Adam Navis, Jen Hawkins, and Michio Ozaki:

There are many ways to make a person a great employee. First the employee must be honest at any situations. Besides, being honest, working hard, and staying positive are excellent qualities to be a great employee. Therefore, this employee with these qualities will be noticed by his or her boss and he or she will be respected from his or her personality. Thank you SPOTLIGHT for more one excellent matter that you have developed for us readers of the spotlight and learners of English.

Your regards,
Severino Ramos da Silva
Brazil